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After you place your order, we'll ship your
Partnec products within 48 hours. We offer all the usual
shipping methods.
Product Quality & Refund Policy
Partnec is using only the best ingredients in the
products, which have clinical tests and proven results mainly
in France and also in Japan, USA and Switzerland. We guarantee
our products are from the highest quality ingredients in a
manufacturing facility with the strictest levels of safety and
cleanliness and GMP Certified. We believe that our products,
which are strictly tested and researched for many years, are
among the best available in the world. We assure you that we
will send you our highest quality products without any defects
and without any quality problems.
We always use only the most rare and expensive resources in
the world. We are non-stop testing our ingredients and
products by the latest technology test machines in GMP
certified manufacturing facilities and we are continuously
perfecting our products at great cost. We are confident that
your skin will dramatically improve by using our products.
However, if for any reason you are not entirely satisfied,
you may return any product in its original condition for a
full refund within 30 days from delivery.
THE RETURNS PROCESS
STEP ONE - Completing the Necessary Documentation
STEP TWO - Returning the Product
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Goods must be returned to us in their original condition
at our distribution centre within 30 days of delivery.
Please ensure that the returned parcel is properly sealed,
and that you have included within the returned parcel your
completed Returns Note. Please ensure you obtain a Proof of
Postage when you return the goods to us. You should retain
your Proof of Postage in order to provide proof to us that
you have returned the goods, in the unlikely event that we
do not receive the returned parcel. We cannot accept
liability for returned goods lost in transit.
STEP THREE - Processing the Refund
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If you have chosen a refund, we will process the
calculated refund within thirty (30) days of receiving your
returned goods provided that you have returned the goods to
us in their original condition at our distribution centre
within 30 days from delivery. You will receive email
notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement when you
first sending us your request from our website, this will be processed
within 7 working days of receiving your returned goods and
will be delivered via standard delivery.
We offer you our free samples to try first. If you like our
products then you can make your buying if you are staisfied
after trying our samples. As we offer samples before your buy
and as this is a way to try before buying, so we do not offer
refunds if you open the original package of the product.
If any of our product should be inadvertently damaged
during shipping, we will also replace it.
OTHER TERMS OF RETURN AND REFUND POLICY:
if you return items for
reasons other than defects in the goods, or incomplete, or
incorrect delivery, you will be required to arrange and pay
for the return of the items to us. Please ensure you obtain a
Proof of Postage when you return the goods to us. You should
retain your Proof of Postage in order to provide proof to us
that you have returned the goods, in the unlikely event that
we do not receive the returned parcel.
Refunds will only be
made against the original credit/debit card used.
If you cancel your order but do not return such goods to us
within 30 days, your cancellation and/or refund/return inquiry
will be void.
Please Note: We cannot accept returned goods that we
reasonably believe have been used. In such circumstances, we
will notify you that no refund will be available and you will
be responsible for arranging for such goods to be returned to
you within 28 days of our notification.
Damaged/Faulty/Incorrect items
If the goods you receive are damaged or faulty in any way, or
not what you originally ordered we will be happy to exchange
the items or offer you a refund.
Please notify us immediately from our website for sending us
the details. To contact us please click
here.
To assure prompt resolution, please provide the order number
and keep the box, packing materials and the damaged items for
inspection by the carrier.
This policy is only applicable to purchases made online; we
are unable to process returns for purchases made within a
partnered retail location.
Returns for purchases made online will not be accepted for
return or exchange at a Partnec Counter.
Customer Service Center Main
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