Partnec is using only the best ingredients in the products, which have clinical tests and proven results mainly in France and also in Japan, USA and Switzerland. We guarantee our products are from the highest quality ingredients in a manufacturing facility with the strictest levels of safety and cleanliness and GMP Certified. We believe that our products, which are strictly tested and researched for many years, are among the best available in the world. We assure you that we will send you our highest quality products without any defects and without any quality problems.

We always use only the most rare and expensive resources in the world. We are non-stop testing our ingredients and products by the latest technology test machines in GMP certified manufacturing facilities and we are continuously perfecting our products at great cost. We are confident that your skin will dramatically improve by using our products.

However, if for any reason you are not entirely satisfied, you may return any product in its original condition for a full refund within 30 days from delivery.

THE RETURNS PROCESS

STEP ONE - Completing the Necessary Documentation
 

• You can get a Returns Note from our website, please click here to open Returns Note page. Please print out this page and complete this document with all the required information. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP TWO - Returning the Product

 

• Goods must be returned to us in their original condition at our distribution centre within 30 days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Note. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP THREE - Processing the Refund

 

• If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 30 days from delivery. You will receive email notification of your refund from our Customer Service Team. If you have requested an exchange or replacement when you first sending us your request from our website, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

 

We offer you our free samples to try first. If you like our products then you can make your buying if you are staisfied after trying our samples. As we offer samples before your buy and as this is a way to try before buying, so we do not offer refunds if you open the original package of the product.

If any of our product should be inadvertently damaged during shipping, we will also replace it.

CLICK HERE FOR OUR FULL TERMS AND CONDITIONS FOR REFUND

 

CONTACT OUR CUSTOMER SERVICE REPRESENTATIVE

 

Customer Service Center Main Menu